Terms and Conditions

Parts of these Terms and Conditions may be listed as separate policy statements.

iCare Watch Payment Security Policy

iCare Solutions uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

✓ Payments are fully automated with an immediate response.

✓ Your complete credit card number cannot be viewed by iCare Solutions Pty Ltd or any outside         party.

✓ All transactions are performed under 128 Bit SSL Certificate.

✓ All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further              protecting your credit card data.

✓ eWAY is an authorised third party processor for all the major Australian banks.

✓ eWAY at no time touches your funds; all monies are directly transferred from your credit card to     the merchant account held by iCare Solutions Pty Ltd.

✓ For more information about eWAY and online credit card payments, please visit                                www.eWAY.com.au

iCare Solutions Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. 

iCare Solutions Monthly/Yearly Subscription

You will normally receive an invoice via email 14 days prior to due date. 

For Australian Orders

We will dispatch your goods as soon as possible after SIM activation and testing.  This will normally be within 3 working days. Delivery times vary, depending on the delivery address. Typically, delivery will take 2-5 days but remote areas may take up to 21 days. We will send an email to you with a tracking number when your order is dispatched by us (if you have provided your email address).

Delivery to Post Office Boxes

Delivery Service is unable to deliver to Post Office Boxes. An extra fee applies to delivery to PO Box address.

For Overseas Orders

We will attempt to dispatch your goods via Australia Post economy airmail or suitable alternative (unless requested otherwise) within 7 - 14 working days. Delivery times vary, depending on the country. Typically, delivery will take 5-10 days but may take longer to some destinations. We will send an email to you with a tracking number when your order is dispatched by us (if you have provided your email address).

If Goods are Unavailable

We will advise you within 2 business days if goods are unavailable.

If we are Unable to Deliver

If we are unable to deliver to your address we will contact you by email or phone to make alternative arrangements.

Queries about delivery

If you wish to query a delivery please contact us at info@icaresolutions.com.au

iCare Solutions Pricing Policy

All prices are in Australian dollars. Goods & Services Tax (GST), where applicable is included.

iCare Solutions Refund & Returns Policy

Relax, your iCare Watch purchase is covered under the iCare Solutions return policy and Australian Law.

What is ​“acceptable proof of purchase”?

The best proof of purchase is a receipt. At iCare Solutions, we strongly advise you to keep your receipt in a safe place. Bank statements and credit card statements are also generally accepted providing the retail cost of the product can be proven.

iCare Solutions Privacy Policy

iCare Solutions regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all iCare Solutions users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us on at info@icaresolutions.com.au

Collection of Information

In order to use the iCare Solutions website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by iCare Solutions is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.


Use of Collection Information

Any details collected from iCare Solutions customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.


Storage of Collected Information

The security of your personal information is important to us. iCare Solutions uses third party solutions to collect and process your sensitive information (such as credit card numbers). When you enter these on our website, the information is encrypted using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@icaresolutions.com.au


Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may deactivate it by emailing us at info@icaresolutions.com.au



If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, phone number and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.



iCare Solutions uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can unsubscribe from any mailing lists by emailing us at info@icaresolutions.com.au


Third Parties

iCare Solutions may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. iCare Solutions does not share any information with third parties for any unknown or unrelated uses.



We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.



Links on the iCare Solutions site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of www.icaresolutions.com.au and www.icarewatch.com.au


Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, on the www.icaresolutions.com.au website.